Refund Policy

You are eligible for a refund on one-time coaching programs or packages if you request it within 7 days of purchase, provided no individual session has been delivered and no digital materials have been accessed.

Sessions that have already been delivered and any digital materials accessed or downloaded are non-refundable.

If you purchased a multi-session package and wish to discontinue after starting, you may request a pro-rated refund for any unused sessions within 7 days of purchase. Used or missed sessions are non-refundable.

For monthly plans, you may cancel anytime. Your cancellation will take effect at the end of your current billing cycle, and no further payments will be charged. Partial months are not refundable.

Missed sessions without at least 24 hours’ notice are considered delivered and are not refundable. If you provide sufficient notice, we can reschedule your session at no cost.

If you believe you were charged in error or charged twice, contact me immediately at contact@chrisokelly.online. Eligible refunds will be processed as soon as possible.

To request a refund, email contact@chrisokelly.online with your name, purchase details, and reason for your request. All refund requests are reviewed and responded to within 5 business days.

Approved refunds are issued via Stripe to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.

If you have concerns about a charge, please contact me directly before requesting a chargeback through your bank. This helps resolve issues efficiently and maintains your service access.